Professional Opportunity – Advanced English Environment

Our company, located in Campinas, São José, provides administrative and customer
support services to an air conditioning company based in the United States.
This opportunity is intended for professionals with advanced English proficiency
who are interested in collaborating with international operations involving
customer service, billing support, and operational coordination.
SCOPE OF SERVICES
CUSTOMER SERVICE
* Handling inbound phone calls
* Sending and following up on emails
* Managing customer information using company-provided platforms
* Scheduling service appointments
* Acting as an intermediary between customers and technicians, ensuring clear
communication and proper alignment
BILLING AND SALES SUPPORT
* Contacting customers to assist with payments
* Updating payment information within the system
* Signing invoices and performing related tasks
* Supporting the sales process by clarifying services, pricing, and conditions
to customers
OPERATIONS
* Managing product orders
* Communicating and maintaining relationships with suppliers
* Supporting operational coordination between suppliers, technicians, and
customers
EXPECTED PROFESSIONAL PROFILE
* Advanced proficiency in English (spoken, written, and reading)
* Previous experience in customer service and/or sales support
* Familiarity with Google Drive tools, especially Google Sheets
* Strong communication skills, organization, and problem-solving ability
ABOUT THE COLLABORATION
* Possibility of continuity and expansion of the professional collaboration,
based on service demand and performance