Retention Team Lead, Retention & Growth Amazon
Localização: São Paulo – SP
DESCRIPTIONWe’re seeking an experienced Team Lead to drive the success of our Retention initiatives within the Retention & Growth organization. This role will be crucial in developing and implementing strategies to enhance seller satisfaction, reduce attrition, and maintain a healthy marketplace ecosystem in Brazil.Key job responsibilities
Lead and develop a team of account managers and program specialists focused on seller retention;
Design and implement preventive strategies to identify and support sellers at risk;
Build and optimize recovery programs to re-engage suspended or inactive sellers;
Develop data-driven frameworks to measure and improve seller satisfaction;
Partner with cross-functional teams to address systematic seller pain points;
Create and maintain scalable processes for early risk detection and intervention.About the team
The Retention & Growth Team is dedicated to empowering and supporting unmanaged sellers throughout their journey in our marketplace. Our comprehensive approach combines data-driven insights with personalized support to help sellers maximize their potential and overcome challenges. Through strategic programs, educational resources, and direct account management, our team works to ensure sellers have the tools and guidance they need to build successful businesses on Amazon. We focus on driving growth, improving seller performance, and maintaining strong marketplace health while delivering exceptional support across all key aspects of selling on Amazon.BASIC QUALIFICATIONSBachelor’s degree or equivalent experience;
8+ years of relevant experience in team management or operational leadership;
Strong analytical and problem-solving skills with data-driven decision making;
Experience in e-commerce, marketplace, or related digital business;
Excellent stakeholder management and communication skills;
Fluency in Portuguese and English.PREFERRED QUALIFICATIONSMBA or related advanced degree;
Experience working with marketplace sellers or small business development;
Track record of implementing successful growth programs at scale;
Knowledge of Amazon’s seller ecosystem and tools;
Project management certificationOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Empresa: Amazon